Hand Therapy FAQ
Do I need a referral to see a specialist at HULC?
No, a referral from your general practitioner (GP) is not required for a private patient to see one of our therapists. However, if you have a referral please bring it with you as it ensures you receive the most appropriate care. You may require a referral if your injury is being managed through worker’s compensation, MVA (ICWA), ADF or DVA insurance.
How can I prepare for my appointment?
To ensure a smooth visit, please bring the following:
- A referral letter from your GP or specialist if you have one
- Insurance details if relevant (i.e. insurer, claim number)
- Any relevant medical records or imaging results
- A list of current medications
- A description of your symptoms and any previous treatment received
How do I book an appointment at HULC?
You can book an appointment by calling our reception directly or through our online booking system.
What should I do if I need to reschedule or cancel my appointment?
If you need to reschedule or cancel your appointment, please contact our office as soon as possible. We appreciate at least 24 hours’ notice to accommodate other patients in need of care. Please note that same day cancellations may incur a fee.
Does HULC offer telehealth consultations?
Yes, we offer telehealth consultations for certain conditions and follow-up appointments. Please inquire with our reception team to see if your appointment can be conducted via telehealth.
Will my health insurance cover the cost of treatment?
Coverage for treatments at HULC depends on your insurer and your level of cover. We recommend contacting your insurance provider to understand your benefits and any out-of-pocket costs.
How long does recovery take after hand or upper limb surgery?
Recovery varies depending on your injury or condition. Your hand therapist will provide a detailed recovery plan, including expected timelines, rehabilitation and follow-up appointments to monitor your progress.
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